Visit 311 Online if you are concerned about the operation of an elevator or escalator. Dial 911 for life-threatening emergencies.
- Elevator Safety
- Look down and make sure the elevator is level with the floor while entering and exiting.
- Do not exit the elevator if it stops more than 9 inches from the landing.
- Press the “door open” button to hold closing elevator doors instead of using any part of your body.
- Never lean on elevator doors.
- Keep clothing items like ties and scarves clear of closing elevator doors.
- Be patient and don’t crowd the elevator. Too many people crowded into elevators can cause it to get stuck.
- Avoid jumping which can make an elevator uneven with the floor. You can also get stuck.
Three rules if you get stuck in an elevator:
- Ring the alarm
- Relax because help is on the way.
- Wait without prying open the doors.
NEVER attempt to exit an elevator that is between floors.
- Escalator Safety
- Step on and off carefully.
- Hold the handrail.
- Help young children and seniors.
- Always face forward.
- Don’t touch the sides below the handrail.
- Never ride with an open stroller.
- Make sure your shoelaces are tied.
- In an Emergency:
- Never use an elevator in the event of a fire.
- If elevator gets stuck, remain calm and wait for help.
- Never attempt to pry the elevator doors open.
- Use the emergency call button.
- Follow the instructions from the building management.
- Never attempt to exit a stalled elevator without the help of the building management or emergency responder (e.g. Police, Fire Rescue).
- Move to the rear center of the elevator and face the doors while waiting for help.
Navigating the UPS and DOWNS of the elevator industry