Visit 311 Online if you are concerned about the operation of an elevator or escalator. Dial 911 for life-threatening emergencies.

  • Elevator Safety
  • Look down and make sure the elevator is level with the floor while entering and exiting.
  • Do not exit the elevator if it stops more than 9 inches from the landing.
  • Press the “door open” button to hold closing elevator doors instead of using any part of your body.
  • Never lean on elevator doors.
  • Keep clothing items like ties and scarves clear of closing elevator doors.
  • Be patient and don’t crowd the elevator. Too many people crowded into elevators can cause it to get stuck.
  • Avoid jumping which can make an elevator uneven with the floor. You can also get stuck.
    Three rules if you get stuck in an elevator:

  • Ring the alarm
  • Relax because help is on the way.
  • Wait without prying open the doors.
    NEVER attempt to exit an elevator that is between floors.

  • Escalator Safety
  • Step on and off carefully.
  • Hold the handrail.
  • Help young children and seniors.
  • Always face forward.
  • Don’t touch the sides below the handrail.
  • Never ride with an open stroller.
  • Make sure your shoelaces are tied.
  • In an Emergency:
  • Never use an elevator in the event of a fire.
  • If elevator gets stuck, remain calm and wait for help.
  • Never attempt to pry the elevator doors open.
  • Use the emergency call button.
  • Follow the instructions from the building management.
  • Never attempt to exit a stalled elevator without the help of the building management or emergency responder (e.g. Police, Fire Rescue).
  • Move to the rear center of the elevator and face the doors while waiting for help.
Navigating the UPS and DOWNS of the elevator industry